FAQs
Are your products authentic?
Yes — 100%. Every product we carry is sourced directly from authorised Korean suppliers. No grey market, no fakes, ever.
Do you ship Australia-wide?
Yes! We ship to all states and territories across Australia.
How long will my order take?
Standard shipping takes 3–7 business days. Express shipping takes 1–3 business days after processing.
How do I track my order?
You'll receive a tracking link via email once your order is dispatched.
Do you offer samples?
We are working on this! Follow us on Instagram for updates on samples and new arrivals.
Can I change or cancel my order?
Contact us immediately at bookings@bespokeclinic.com.au — we'll do our best to help if your order hasn't been dispatched yet.
What if a product doesn't work for my skin?
Everyone's skin is different. If you have a reaction or concern, stop use immediately and contact us — we'll do our best to help find an alternative.
I don't know where to start with K-beauty — can you help?
Absolutely. Start with a gentle cleanser and build from there. Browse our collections by brand or reach out to us directly — we love helping customers find the right routine.