Our Policy
We want you to love what you ordered. If something isn't right, we're here to help.

Eligibility

• Items must be returned within 14 days of delivery
• Products must be unused, unopened, and in original packaging
• Sale items are final sale and cannot be returned

How to Return

1. Email us at bookings@bespokeclinic.com.au with your order number and reason for return
2. We'll send you return instructions within 1–2 business days
3. Once received and inspected, your refund will be processed within 5–7 business days

Damaged or Wrong Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with a photo and we'll make it right immediately.

Exchanges
We currently do not offer direct exchanges. Simply return your item and place a new order.